You and Your General Practice: What to Expect and How to Engage

Posted by: ella.scott-simons - Posted on:

At Kingfisher Practice, we believe that a strong partnership between patients and our team leads to the best healthcare outcomes. The You and Your General Practice (YYGP) document outlines what both patients and practices can expect from each other to ensure a positive and effective experience.

What We Ask of Our Patients:

  • Please arrive on time for your appointments to help us run smoothly.
  • Be prepared for your visit with any relevant information or questions.
  • If you need to cancel or reschedule, please do so as early as possible to avoid wasted appointments and allow others to benefit.

How We Support You:

  • We are committed to making reasonable adjustments to support patients’ needs.
  • If you require additional support, please let us know how we can assist you during your care.

Giving Feedback and Raising Concerns:

  • Your feedback is valuable to us. The YYGP document explains how patients and their representatives can provide feedback or raise any concerns about the care you receive.
  • We encourage open communication to continuously improve our services.

Important Links:

The YYGP document is also available in multiple languages on the NHS England website to ensure everyone has access to this important information.

Thank you for partnering with us to provide the best care possible.