Friends and Family Test (August) – Patient Responses

Posted by: ella.scott-simons - Posted on:

Shown are Kingfisher Practice’s results from Friends and Family Test, which we sent to all patients. The NHS Friends and Family Test (FFT) was created to help understand whether patients are happy with the service provided, or where improvements are needed. In total, we received 65 responses in August. Please see the breakdown and some of our responses below:

Very Good – 55 (84%)

Good – 9 (14%)

Neither Good nor Poor – 1(2%)

Poor – 0

Very Poor – 0

Don’t know – 0

  • The reception team were brilliant – always get my phone calls answered quickly and appointment was booked with ease. At the appointment I really appreciate seeing the same doctor consistently because and really appreciate the fact that she remembers details about my health from previous visits. Dr Bella Shah is amazing – she always listens and gets things sorted asap – when I need blood tests and when my baby needed his vaccinations rearranged etc. she always does things there and then and always follows up on results quickly.
  • Please pass on my thanks and appreciation to one of your staff Mr Reuben Bennett. Every interaction I have had with him over the last few years has been an excellent experience. His customer service skills are a true asset to the practice.
  • I just want to say a heartfelt thank you for the care, kindness, and dedication you show every day. Your hard work makes such a difference to people’s lives, and it does not go unnoticed. Please know that you are deeply appreciated and valued.
  • Dr. Carey was very attentive, and picked up on problems that other medical personnel have missed.
  • I’ve been a patient best part of 40yrs. My children have also been patients. As far as GPs go you absolutely meet the needs of all your patients. I have many health concerns which have been thoroughly supported over the years.
  • Left with a plan of action, including a follow up. Very understanding doctor (Dehal) who takes time to listen and explain things with different reasonable options. Best doctor around and for non-urgent matters I would rather wait for dr dehal to be available.
  • I was called on as soon as I sat down. Doctor Dehal explained that he had a student Doctor with him and would it be okay to proceed with him present. After my consultation I asked if it would be possible to have another Blood as I am feeling very weak and tired. It was not an issue. Dr Dehal told me to book a follow up appointment with him 1 week after the blood test had been done. The young male Receptionist organised this for me very quickly and gave me a choice of times.
  • I requested an appointment, following a number of short focal seizures. My wife called at 13:15 and booked an appointment for me at 16:10. I then had a telephone call from Dr Dehal, and a telephone consultation was completed by 14:30. My recent health record is complicated, but Dr Dehal clearly understood the issues, and planned a way forward – a referral to Charing Cross hospital. The speed of response, understanding and solution – simply brilliant, and my thanks to Dr Dehal for the reassurance given
  • I needed an urgent appointment and the gentleman at reception helped, the doctor I saw was thorough so the whole experience was good.
  • I had my consultation with Dr Francesca, and I really appreciated her level of care, concern & understanding. I would like to thank her for her help & the advice she provided.
  • I saw the Doctor, he listened to me and answered all my questions. He explained what would happen next and it did, I was referred on to another department and contacted immediately which was very efficient, very grateful for the help
  • Friendly practitioners and very quick waiting times. My test results were very quick too.
  • Excellent very thorough appointment with practice nurse.
  • The phlebotomist I saw was very friendly and has excellent bedside manners. I have needle phobia so was panicking but he made the whole experience seemless. He’s a star