Friends and Family Test (February) – Patient Responses

Posted by: ella.scott-simons - Posted on:

Shown are Kingfisher Practice’s results from Friends and Family Test, which we sent to all patients. The NHS Friends and Family Test (FFT) was created to help understand whether patients are happy with the service provided, or where improvements are needed. In total, we received 238 responses. Please see the breakdown below:

Please see the breakdown below:

Very Good – 204

Good – 21

Neither Good nor Poor – 7

Poor – 3

Very Poor – 2

Don’t Know – 1

Some of the responses we received were:

  • Good and polite reception staff, and excellent GP.
  • When urgent appointments are needed, they are always granted.
  • Dr Dehal kindly agreed to be our GP for my Mum who is 94 with dementia. Our relationship with Kingfisher Practice has improved tremendously and I’m delighted to feel this Dr is part of our team of folks caring for Mum.
  • All personnel at Kingfisher Practice have always been polite and very efficient. That is all staff. Reception, nurses and Drs. I am very lucky to be a member of Kingfisher Practice.