Friends and Family Test (April) – Patient Responses

Posted by: ella.scott-simons - Posted on:

Shown are Kingfisher Practice’s results from Friends and Family Test, which we sent to all patients. The NHS Friends and Family Test (FFT) was created to help understand whether patients are happy with the service provided, or where improvements are needed. In total, we received 148 responses in April. Please see the breakdown and some of our responses below:

Very Good – 120

Good – 25

Neither good nor poor – 3

Poor – 0

Very Poor – 0

  • Dr Tina is so patient, understanding, and really takes the time to listen and advise.
  • I can see a GP face to face – I have friends in other areas of London who STILL can’t see their GP face to face easily, despite the pandemic being long past. The reception staff are great. The GPs are excellent and really listen. They are thorough.
  • Help is always fast and forthcoming. Our daughter has complex medical needs and Dr Dehal and the practice are always totally supportive.
  • Just that the practice is excellent in every way we have been registered for many years and would never want to go anywhere else we always get seen when needed staff are very efficient and effective
  • Because my experience was outstanding. The person on reception was very welcoming, friendly and professional, made me feel at ease. The nurse who carried out my diabetic review, was equally outstanding, make me feel relaxed by engaging in a conversation as soon as I met her, explaining all aspects, I felt comfortable throughout the sessions. A lovely experience, exactly what NHS is all about.
  • If possible request of named doctor is met , have been seeing one or two doctors over 40 years now both retired and have been trying to seek with repeat preferred Dr but only twice successful over last 6 months for long standing condition

Response: With our routine appointments, patients are able to choose which GP they would look to see. Although, in order to have enough availability for all patients needs, when an urgent appointment is requested, we offer the next available slot that day. This is done to ensure all GP appointments are put to good use, which in the long-run enables us to have more availability for patients. We understand that people have great relationships with longstanding GPs, and if available, reception will try to adhere to your preference, although this is not always possible.

    • It makes me nervous to call the GP to book an appointment. A few years ago we used to get appointments in a week, and now it is easily 3-4 weeks.

    Response: Recently we have amended our GP rota’s, which has given us more appointments as well as significantly reduced our waiting times. This month, the average wait for a routine in-person appointment is around 7-10 days, and a telephone appointment is less than a week. Although, some GPs have longer waiting times due to patient preference.